Resident Service Associate

StoryPoint

Position Summary:

The Resident Service Associate is responsible for maintaining the Community interior, including residents’ apartments, in a clean and sanitary fashion and in a courteous and friendly manner.

Required Experience for Housekeeper:

• Basic reading, writing, and mathematical skills.
• Communicate effectively in English with employees and residents.
• General knowledge of sanitation and safe food handling practices.
• Ability to retain orders (up to four at one time).
• Strong organization and time management skills.
• Basic computer skills.

Primary Responsibilities for Housekeeper:

• Provide general housekeeping for both the Community as a whole and individual resident apartments. This includes but is not limited to, vacuuming, dusting, and cleaning the main entryway, common areas, dining room, hallways, patios, and resident apartments.
• Resident apartments also include cleaning and defrost refrigerators (as needed), cleaning and checking heat system filters, etc., changing the bed and linens, and ensuring adequate linen supplies in each apartment. Turn mattress (with assistance) as necessary and empty waste baskets.
• Provide deep cleaning of apartments as needed. Pay special attention to the main entry area, focusing on carpets, plants, pictures, railings, windows, and light fixtures.
• Launder all linens by washing and drying in the laundry facilities provided.
• Follow Company sanitation and safety procedures.
• Server Responsibilities
• Greet residents and guests at each table with a smile to serve beverages, cereals, and/or soups/salads from the cart.
• Courteously and clearly review the menu of the meal, take resident orders, and serve meals and desserts.
• Return cart to the kitchen and assist with storage of perishable items. If needed, deliver trays to resident rooms.
• Bus and clear dishes from tables after meals and reset for the next meal following proper sanitizing procedures for tables and chairs as outlined in the Food Service Guidelines. Vacuum carpets, etc.
• Complete side work – fill sugar holders, replenish creamers, clean coffeemaker, etc.
• May perform other duties as needed and/or assigned.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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