Assistant Personal Care Director

StoryPoint Middletown

Shift Hours: 11am - 7pm

Position Summary:

The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.

Required Experience:

• Prior experience in Senior Living preferred
• Supervisory experience required
• Strong problem-solving and critical thinking skills
• Proven high performer with excellent organization and communication skills

Key Accountabilities:

• Team Leadership: Manage, support, and be accountable for your care team’s performance
• Care Management: Ensure appropriate care is provided at the right cost with the right staffing
• Employee Engagement: Set clear expectations, offer regular feedback, and support staff development
• Resident & Family Communication: Provide high-quality care and maintain clear, consistent communication with families
• Community Partnerships: Foster relationships with internal and external partners (e.g., skilled care providers)
• 1440 Care Standards: Promote and lead according to the organization’s care standards

Additional Responsibilities:

• Provide and retain signed Client Rights documents in client records
• Complete competency checks for care staff before service delivery
• Maintain accurate client records for a minimum of 7 years
• Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition)
• Review incident reports and determine necessary actions or assessments
• Handle contracts, billing, A/R, and long-term care insurance processing
• Coordinate referrals for home care, hospice, and pharmacy services
• Communicate emergency policies and keep staff informed
• Contribute to overall organizational improvement
• Be available for flexible scheduling, including on-call, weekends, and holidays
• Perform other duties as assigned

Skills for Success:

• Strategic business and competitor knowledge
• Strong client relationship management
• High performance under pressure
• Effective planning and prioritization
• Team building and conflict management
• Open, clear, and frequent communication
• Willingness to embrace change and learn from experience
• Culturally competent and inclusive team player
• Ability to navigate organizational structure and compliance
• Honest, courageous communicator

Working Conditions:

• Long periods of standing; regular sitting, walking, and hand use
• Occasional lifting/moving of up to 25 lbs
• Moderate noise level
• Occasional travel may be required

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